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Definitions

1.1. “Company” refers to Murph Customs, its employees, contractors, and authorized agents.
1.2. “Client” refers to the individual or entity purchasing goods or services from the Company.
1.3. “Services” includes, but is not limited to: design, vinyl production, printing, fabrication, delivery, and installation.
1.4. “Materials” refers to all physical items ordered, printed, fabricated, or prepared for the Client’s project.
1.5. “Agreement” refers to all accepted quotes, invoices, work orders, emails, or written confirmations referencing these Terms & Conditions.

Payment Requirements

2.1. A 50% non-refundable deposit is required prior to the commencement of any Services, including design preparation, material ordering, or scheduling.
2.2. The remaining 50% balance shall be due immediately upon completion of the Services, unless otherwise agreed to in writing by the Company.
2.3. The Company may withhold delivery, installation, or release of any Materials until full payment is received.
2.4. All payments shall be made in Canadian dollars unless specified otherwise.
2.5. Accepted payment methods include e-transfer, credit card, debit, or approved business cheque.

Invoice Terms & Interest Charges

3.1. Standard payment terms for all invoiced balances are Net 30 days from the invoice date.
3.2. Any invoice unpaid after 30 days shall be considered past due.
3.3. Interest will accrue on all overdue balances at a rate of 2% per month (24% per annum), compounding monthly.
3.4. The Company reserves the right to suspend any ongoing or future Services if the Client has an outstanding overdue balance.
3.5. The Client shall be responsible for any administrative fees associated with returned or dishonoured payments.

Scheduling, Deposits & Project Commencement

4.1. Projects will not be scheduled or placed into production until the deposit has been received.
4.2. The Company shall not be held liable for delays resulting from late deposits, incomplete information, or failure by the Client to provide necessary approvals.
4.3. Deposits are applied toward labour, design, materials, administrative time, and project planning, and are non-refundable under all circumstances.

Client Obligations & Change Requests

5.1. The Client shall provide the Company with access to the installation site and any relevant information necessary for accurate project planning. While the Company will conduct all required measurements and surveys, the Client is responsible for ensuring that the site is accessible, safe, and prepared for assessment. The Company shall not be liable for delays, additional costs, or installation issues arising from inaccessible, unsafe, or unsuitable conditions at the site.
5.2. Any change requested by the Client after approval, production, or scheduling shall be treated as a Change Order, subject to additional fees.
5.3. If changes require new Materials or reprinting, the Client shall bear 100% of the additional cost.
5.4. Any delays caused by the Client, including site inaccessibility, unsafe conditions, or last-minute rescheduling, may result in additional labour, travel, or return-trip charges.

Installation Terms

6.1. The Client must ensure clear, safe, and unrestricted access to the installation location.
6.2. If installation cannot be completed due to site readiness, weather, or safety concerns beyond the Company’s control, the Client shall be liable for all incurred costs and rescheduling fees.
6.3. The Company shall not be held responsible for installation issues arising from:

• defective or unsuitable surfaces,

• improper substrate preparation by the Client,

• contamination, moisture, peeling paint, or structural failure.
  6.4. The Company reserves the right to refuse installation if conditions are unsafe or violate building, electrical, or fire codes.

Cancellations & Refund Policy

7.1. All deposits are non-refundable, regardless of circumstances.
7.2. If the Client cancels the project after Materials have been ordered or production has commenced, the Client shall be liable for the full cost of all Materials, labour, and time invested to date.
7.3. Cancellations made within 48 hours of a scheduled installation will incur a cancellation fee equal to the scheduled labour cost for that day.

Limited Warranty & Liability

8.1. The Company warrants its installation workmanship for 365 days from the completion date.
8.2. This warranty does not cover:

• normal wear and tear,

• fading from sunlight or weather exposure,

• vandalism, misuse, or improper cleaning,

• substrate failure, peeling paint, or structural issues.
  8.3. The Company’s maximum liability shall not exceed the total amount paid by the Client for the specific project.
  8.4. Under no circumstances shall the Company be liable for indirect, incidental, or consequential damages, including loss of revenue, delays, or business interruption.

Collections, Enforcement & Legal Fees

9.1. In the event of non-payment, the Company may send the account to collections without further notice.
9.2. The Client agrees to pay all costs associated with collection efforts, including administrative fees, third-party collection fees, legal expenses, and interest accumulated.
9.3. If legal action is required to enforce payment, the Client agrees to reimburse the Company for all legal fees, filing fees, and reasonable attorney costs.
9.4. The Company reserves the right to remove installed signage or vinyl if permitted by law and if the Client fails to pay outstanding balances.

Governing Law

10.1. This Agreement shall be governed by and interpreted in accordance with the laws of the Province of Manitoba and the laws of Canada applicable therein.
10.2. Any legal disputes shall be handled in the courts located within the Province of Manitoba.

Acceptance of Terms

11.1. By approving a quote, paying a deposit, issuing a purchase order, or permitting the Company to commence work, the Client acknowledges and agrees to these Terms & Conditions in full.
11.2. These Terms apply to all current and future Services provided by the Company unless superseded by a signed written agreement.